R E T U R N P O L I C Y
If for some reason you are not completely satisfied with your purchase, you may return your goods and get a refund.
We also offer free exchanges where applicable.
Please click the returns link below to start this process:
https://jasperconranlondon.loopreturns.com
Any purchases made on our website between 13 November and 21 December 2023 can be returned up until 20 January 2024.
For purchases made from 22 December 2023 onwards, our normal refund policy will apply.
If you have purchased the following items:
- Bedding and/or Bath products
- Fragrance
Please see below regarding your right to return these items and refer to our Terms & Conditions by category.
Clothing & Accessories
All clothing & accessories products must be returned within 28 days of receipt of your order with the completed Returns Form enclosed, and must be returned new, unused and in the original packaging with all Jasper Conran London garment tags and labels attached. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Please note that any clothing received with the anti-wear ribbon attached, must be returned with it intact for a full refund.
All dresses must be returned with matching belts for a full refund.
Any dresses that have been altered, cannot be returned.
The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods.
The cost of returning the item to us will not be refunded.
If a refund is approved, any delivery charge paid at the time of purchase will be refunded.
Please click the returns link below to start this process:
https://jasperconranlondon.loopreturns.com
Faulty Items
If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Terms & Conditions
Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.
If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card.
Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.
We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.
Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
Exchanges
If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above. Once you have been refunded, you can then order a new item(s) to replace those that are unwanted.
*under the conditions set out in our returns policy above.
Please click the returns link below to start this process:
https://jasperconranlondon.loopreturns.com
Fragrance
Fragrance must be returned within 28 days of receipt of your order with the completed Returns Form enclosed, and must be returned new, unused and in the original packaging with all Jasper Conran London tags and labels attached. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Please note that we are unable to refund Fragrance where the packaging seal is broken.
The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods.
The cost of returning the item to us will not be refunded.
If a refund is approved, any delivery charge paid at the time of purchase will be refunded.
Please click the returns link below to start this process:
https://jasperconranlondon.loopreturns.com
Faulty Items
If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Terms & Conditions
Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.
If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card.
Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.
We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.
Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
Bedding & Bath
Bedding & Bath products must be returned within 28 days of receipt of your order with the completed Returns Form enclosed, and must be returned new, unused and in the original packaging with all Jasper Conran London tags and labels attached. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Please note that we are unable to refund Bedding & Bath products where the packaging seal is broken.
The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods.
The cost of returning the item to us will not be refunded.
If a refund is approved, any delivery charge paid at the time of purchase will be refunded.
Please click the returns link below to start this process:
https://jasperconranlondon.loopreturns.com
Faulty Items
If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Terms & Conditions
Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.
If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card.
Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.
We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.
Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.