Return Policy

Bedding & Bath products must be returned within 14 days of receipt of your order.

Items must be returned new, unused and in the original packaging with all Jasper Conran London tags and labels attached.

You will need to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

Before returning your item please contact our customer services team to notify them:

customer.services@jasperconranlondon.com

Please note the cost of returning the item to us will not be refunded.

Once your return has been received at the warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed. 

Please note that we are unable to refund Bedding & Bath products where the packaging seal is broken.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.