Furniture Delivery Policy
Minimal Assembly:
Larger products with this symbol will be delivered by Next Home Two Person Delivery, who will place the product in the room of your choice. Assembled furniture will be unwrapped. Cost for 2 man delivery, £15.00. If you order more than one item we will only charge one fee. We deliver seven days a week except for bank holidays.
Self Assembly:
This product requires self-assembly. Regrettably, self-assembly items cannot be returned once assembly is part or fully completed, unless they do not comply with the description given, are faulty, or are not fit for any stated purpose. Your statutory rights are not affected.
Order Confirmation:
For larger items requiring a 2-person delivery service:
These will be delivered by DHL.
The item(s) will be delivered to the room of your choice; please ensure that the items will comfortably fit through your doorways / access points.
On selected upholstered items, the Delivery Team will offer to fit the feet & take away any unwanted packaging.
For mainland UK & NI customers, we'll send you a 2-hour delivery time window the day before delivery.
On the day, we'll send you a tracking link. If you've changed your mind & would like to cancel or arrange a collection, please call us on 0333 777 8999 †
We will apply a charge of up to £60 to independently inspect & collect unwanted furniture. Refer to our T&C'S for full details.
Delivery Information:
Next deliver 7 days a week, except for bank holidays. For all large items requiring two person delivery, a delivery fee of £15 will apply, and a fee of £4.95 for all smaller items.
Sofa and Furniture Delivery, Returns and Cancellations (T&C's)
The Day of Delivery
Please ensure you are at the property at the agreed time to accept delivery, and that our delivery staff have clear access to deliver your items.
For certain sofa ranges, our drivers will offer to fit the feet and take away the packaging. For information on whether this service is included with your order please refer to our product information online. This Service is only available to UK Mainland and Northern Ireland customers.
For information on whether this service is included with your order please refer to our product information online.
If Fully-Assembled, once we have unpacked your item(s), you will be asked to check them.
Self-assembly items will be placed in their packaging in the room of your choice.
You will be charged if you are not at home to accept delivery at the agreed time or delivery is refused by you.
Categories
Clothing
All clothing products must be processed through our portal within 28 days of receipt of your order.
All clothing items must be returned new, unused, with all Jasper Conran London garment tags and labels attached, including the anti-wear ribbon.
Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).
A confirmation email will be sent to the account holder once the refund is processed.
Please note that any clothing received with the anti-wear ribbon attached, must be returned with it intact for a full refund.
All dresses must be returned with matching belts for a full refund.Any dresses that have been altered, cannot be returned.
You can return your item through our returns portal, and there will be a return fee of £5.50
for UK customers.If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods.
The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.
If a refund is approved, any delivery charge paid at the time of purchase will be refunded.
For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.
Please click the returns link below to start this process:https://jasperconranlondon.loopreturns.com
Faulty Items
If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Terms & Conditions
Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
Free Exchanges
If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above.Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above. Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com
Leather Goods & Accessories
All leather goods & accessories must be processed through our portal within 28 days of receipt of your order.
All leather goods & accessories must be returned new, unused, with all Jasper Conran London garment tags, dust-bags, giftboxes and labels attached.
Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).
A confirmation email will be sent to the account holder once the refund is processed.
Please note that any accessories received with a dust-bag and gift box, must be returned with it intact for a full refund.
Any leather goods & accessories that have been altered, cannot be returned.
You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.
If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods.
The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.
If a refund is approved, any delivery charge paid at the time of purchase will be refunded.
For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.
Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com
Faulty Items
If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Terms & Conditions
Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
Free Exchanges
If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above. Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com
Bedding & Bath
Bedding & Bath products must be returned within 28 days of receipt of your order.
Items must be returned new, unused and in the original packaging with all Jasper Conran London tags and labels attached.
Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).
A confirmation email will be sent to the account holder once the refund is processed.
Please note that we are unable to refund Bedding & Bath products where the packaging seal is broken.
You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.
If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods.
The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.
If a refund is approved, any delivery charge paid at the time of purchase will be refunded.
For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.
Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com
Faulty Items
If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Terms & Conditions
Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card.Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
Fragrance
Fragrance must be returned within 28 days of receipt of your order.
Items must be returned new, unused and in the original packaging with all Jasper Conran London tags and labels attached.
Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).
A confirmation email will be sent to the account holder once the refund is processed.
Please note that we are unable to refund Fragrance where the packaging seal is broken.
You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.
If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods.
The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.
If a refund is approved, any delivery charge paid at the time of purchase will be refunded. For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.
Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com
Faulty Items
If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Terms & Conditions
Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card.Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
Hats
All hats must be processed through our portal within 28 days of receipt of your order.
All hats must be returned new, unused, with all Jasper Conran London garment tags and labels attached, including the anti-wear ribbon.
Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).
A confirmation email will be sent to the account holder once the refund is processed.
Please note that any hats received with the anti-wear ribbon attached, must be returned with it attached and intact for a full refund.
Any hats that have been altered, cannot be returned.
You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.
If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us.
Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods.
The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.
If a refund is approved, any delivery charge paid at the time of purchase will be refunded.
For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.
Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com
Faulty Items
If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Terms & Conditions
Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
Free Exchanges
If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above.Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above.Please click the returns link below to start this process :https://jasperconranlondon.loopreturns.com
