Si vous changez d'avis et souhaitez revenir après la livraison

Vous devez prendre raisonnablement soin des marchandises tant qu'elles sont en votre possession. Vous pouvez inspecter les marchandises mais ne devez pas les utiliser. Veuillez nous retourner les marchandises dans leur emballage d'origine et vous assurer que toutes les pièces et accessoires sont inclus. Si l'article a été assemblé, il ne peut pas être retourné, sauf s'il est défectueux.
Si vous nous retournez des marchandises sans organiser leur collecte, nous ne serons pas responsables de toute perte ou dommage. Nous recommandons d'utiliser une méthode de livraison enregistrée ou sécurisée lors du retour des marchandises. Si les marchandises sont perdues ou endommagées pendant le transport, nous pouvons vous facturer la valeur de la perte ou des dommages, ou déduire ce montant de votre remboursement.
Les frais de collecte sont indiqués dans le tableau ci-dessous.
Si vous souhaitez retourner ou annuler une commande, organiser une collecte ou si vous avez d'autres questions sur le processus de retour et d'annulation, veuillez nous contacter au 0333 777 8999.

*Tous les horaires commencent le lendemain de la livraison.

Jour 1 à 14
Si vous souhaitez retourner votre commande, vous devez nous en informer dans les 14 jours.
Des frais de 30 £ seront appliqués par collecte.

Après le jour 15
Nous ne serons pas en mesure d'accepter un retour tant que nous n'aurons pas effectué une inspection indépendante et complète des marchandises chez vous.
Si nous avons jugé le ou les articles aptes à la revente, nous récupérerons les marchandises et vous facturerons 60 £ pour couvrir les frais d'inspection, de collecte et de réapprovisionnement des canapés ou des meubles. Le canapé ou le meuble sera ensuite remboursé après un contrôle complémentaire à notre entrepôt

Categories

Clothing

All clothing products must be processed through our portal within 28 days of receipt of your order.

All clothing items must be returned new, unused, with all Jasper Conran London garment tags and labels attached, including the anti-wear ribbon.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed.  

Please note that any clothing received with the anti-wear ribbon attached, must be returned with it intact for a full refund.

All dresses must be returned with matching belts for a full refund.Any dresses that have been altered, cannot be returned.

You can return your item through our returns portal, and there will be a return fee of £5.50

for UK customers.If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded. 

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us. 

Please click the returns link below to start this process:https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. 

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation. 

Free Exchanges

If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above.Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above. Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Leather Goods & Accessories

All leather goods & accessories must be processed through our portal within 28 days of receipt of your order.

All leather goods & accessories must be returned new, unused, with all Jasper Conran London garment tags, dust-bags, giftboxes and labels attached.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed. 

Please note that any accessories received with a dust-bag and gift box, must be returned with it intact for a full refund.

Any leather goods & accessories that have been altered, cannot be returned.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded.

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. 

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation. 

Free Exchanges

If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above. Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Bedding & Bath

Bedding & Bath products must be returned within 28 days of receipt of your order.

Items must be returned new, unused and in the original packaging with all Jasper Conran London tags and labels attached.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed. 

Please note that we are unable to refund Bedding & Bath products where the packaging seal is broken.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded.

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card.Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation. 

Fragrance

Fragrance must be returned within 28 days of receipt of your order.

Items must be returned new, unused and in the original packaging with all Jasper Conran London tags and labels attached.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed.

 Please note that we are unable to refund Fragrance where the packaging seal is broken.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded. For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card.Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.

Hats

All hats must be processed through our portal within 28 days of receipt of your order.

All hats must be returned new, unused, with all Jasper Conran London garment tags and labels attached, including the anti-wear ribbon.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed. 

 Please note that any hats received with the anti-wear ribbon attached, must be returned with it attached and intact for a full refund.

Any hats that have been altered, cannot be returned.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us.

Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded. 

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. 

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.  Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.

 Free Exchanges

If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above.Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above.Please click the returns link below to start this process :https://jasperconranlondon.loopreturns.com