Assemblage minimal :

Les produits plus grands portant ce symbole seront livrés par Next Home Two Person Delivery, qui placera le produit dans la pièce de votre choix. Les meubles assemblés seront déballés. Coût pour une livraison par 2 personnes, 15,00 £. Si vous commandez plus d'un article, nous ne facturerons qu'un seul frais. Nous livrons sept jours sur sept, sauf jours fériés.

Auto-assemblage :

Ce produit nécessite un auto-assemblage. Malheureusement, les articles à monter soi-même ne peuvent pas être retournés une fois l'assemblage partiellement ou entièrement terminé, à moins qu'ils ne soient pas conformes à la description donnée, qu'ils soient défectueux ou qu'ils ne soient pas adaptés à l'usage indiqué. Vos droits statuaires ne sont pas affectés.

Confirmation de commande:
Pour les articles plus volumineux nécessitant un service de livraison à 2 personnes :
Ceux-ci seront livrés par DHL.
Le(s) article(s) seront livrés dans la pièce de votre choix ; veuillez vous assurer que les articles passeront confortablement à travers vos portes/points d'accès.
Sur les articles rembourrés sélectionnés, l'équipe de livraison proposera d'ajuster les pieds et d'enlever tout emballage indésirable.
Pour les clients du Royaume-Uni continental et de NI, nous vous enverrons un délai de livraison de 2 heures la veille de la livraison.
Le jour même, nous vous enverrons un lien de suivi. Si vous avez changé d'avis et souhaitez annuler ou organiser une collecte, veuillez nous appeler au 0333 777 8999 †
Nous appliquerons des frais pouvant aller jusqu'à 60 £ pour inspecter et collecter de manière indépendante les meubles indésirables. Référez-vous à nos CGV pour plus de détails.
Informations de livraison:

Ensuite livrez 7 jours sur 7, sauf jours fériés. Pour tous les articles volumineux nécessitant une livraison par deux personnes, des frais de livraison de 15 £ s'appliqueront et des frais de 4,95 £ pour tous les articles plus petits.

Livraison, retours et annulations de canapés et de meubles (T&C)

Le jour de la livraison
Veuillez vous assurer que vous êtes sur place à l'heure convenue pour accepter la livraison et que notre personnel de livraison a un accès clair pour livrer vos articles.
Pour certaines gammes de canapés, nos chauffeurs vous proposeront de poser les pieds et d'emporter l'emballage. Pour savoir si ce service est inclus dans votre commande, veuillez consulter nos informations sur les produits en ligne. Ce service est uniquement disponible pour les clients du Royaume-Uni continental et de l'Irlande du Nord.
Pour savoir si ce service est inclus dans votre commande, veuillez consulter nos informations sur les produits en ligne.
S'ils sont entièrement assemblés, une fois que nous aurons déballé votre ou vos articles, il vous sera demandé de les vérifier.
Les articles à monter soi-même seront déposés dans leur emballage dans la pièce de votre choix.
Vous serez facturé si vous n'êtes pas chez vous pour accepter la livraison à l'heure convenue ou si la livraison est refusée par vous.

Categories

Clothing

All clothing products must be processed through our portal within 28 days of receipt of your order.

All clothing items must be returned new, unused, with all Jasper Conran London garment tags and labels attached, including the anti-wear ribbon.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed.  

Please note that any clothing received with the anti-wear ribbon attached, must be returned with it intact for a full refund.

All dresses must be returned with matching belts for a full refund.Any dresses that have been altered, cannot be returned.

You can return your item through our returns portal, and there will be a return fee of £5.50

for UK customers.If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded. 

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us. 

Please click the returns link below to start this process:https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. 

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation. 

Free Exchanges

If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above.Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above. Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Leather Goods & Accessories

All leather goods & accessories must be processed through our portal within 28 days of receipt of your order.

All leather goods & accessories must be returned new, unused, with all Jasper Conran London garment tags, dust-bags, giftboxes and labels attached.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed. 

Please note that any accessories received with a dust-bag and gift box, must be returned with it intact for a full refund.

Any leather goods & accessories that have been altered, cannot be returned.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded.

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. 

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation. 

Free Exchanges

If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above. Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Bedding & Bath

Bedding & Bath products must be returned within 28 days of receipt of your order.

Items must be returned new, unused and in the original packaging with all Jasper Conran London tags and labels attached.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed. 

Please note that we are unable to refund Bedding & Bath products where the packaging seal is broken.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded.

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card.Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation. 

Fragrance

Fragrance must be returned within 28 days of receipt of your order.

Items must be returned new, unused and in the original packaging with all Jasper Conran London tags and labels attached.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed.

 Please note that we are unable to refund Fragrance where the packaging seal is broken.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded. For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card.Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.

Hats

All hats must be processed through our portal within 28 days of receipt of your order.

All hats must be returned new, unused, with all Jasper Conran London garment tags and labels attached, including the anti-wear ribbon.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed. 

 Please note that any hats received with the anti-wear ribbon attached, must be returned with it attached and intact for a full refund.

Any hats that have been altered, cannot be returned.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us.

Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded. 

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. 

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.  Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.

 Free Exchanges

If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above.Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above.Please click the returns link below to start this process :https://jasperconranlondon.loopreturns.com