Ceci est la politique en matière de cookies de Jasper Conran, accessible depuis https://www.jasperconran.com

Que sont les cookies

Comme c'est une pratique courante sur presque tous les sites Web professionnels, ce site utilise des cookies, qui sont de petits fichiers téléchargés sur votre ordinateur, pour améliorer votre expérience. Cette page décrit les informations qu'ils collectent, comment nous les utilisons et pourquoi nous devons parfois stocker ces cookies. Nous vous expliquerons également comment vous pouvez empêcher le stockage de ces cookies, mais cela pourrait dégrader ou « casser » certains éléments de la fonctionnalité du site.

Pour des informations plus générales sur les cookies, veuillez lire "Que sont les cookies" .

Comment nous utilisons les cookies

Nous utilisons des cookies pour diverses raisons détaillées ci-dessous. Malheureusement, dans la plupart des cas, il n'existe aucune option standard de l'industrie pour désactiver les cookies sans désactiver complètement les fonctionnalités et les caractéristiques qu'ils ajoutent à ce site. Il est recommandé de laisser tous les cookies si vous n'êtes pas sûr d'en avoir besoin ou non au cas où ils seraient utilisés pour fournir un service que vous utilisez.

Désactiver les cookies

Vous pouvez empêcher l'installation de cookies en ajustant les paramètres de votre navigateur (voir l'aide de votre navigateur pour savoir comment procéder). Sachez que la désactivation des cookies affectera la fonctionnalité de ce site et de nombreux autres sites Web que vous visitez. La désactivation des cookies entraînera généralement également la désactivation de certaines fonctionnalités et caractéristiques de ce site. Il est donc recommandé de ne pas désactiver les cookies.

Les cookies que nous définissons

  • Cookies liés au compte

    Si vous créez un compte chez nous, nous utiliserons des cookies pour la gestion du processus d'inscription et l'administration générale. Ces cookies seront généralement supprimés lorsque vous vous déconnecterez, mais dans certains cas, ils pourront rester par la suite pour mémoriser vos préférences de site lorsque vous vous déconnecterez.

  • Cookies liés à la connexion

    Nous utilisons des cookies lorsque vous êtes connecté afin que nous puissions nous en souvenir. Cela vous évite de devoir vous connecter à chaque fois que vous visitez une nouvelle page. Ces cookies sont généralement supprimés ou effacés lorsque vous vous déconnectez pour garantir que vous ne pouvez accéder aux fonctionnalités et zones restreintes que lorsque vous êtes connecté.

  • Cookies liés aux newsletters par courrier électronique

    Ce site propose des services d'abonnement à une newsletter ou à un courrier électronique et des cookies peuvent être utilisés pour se rappeler si vous êtes déjà inscrit et s'il faut afficher certaines notifications qui pourraient n'être valables que pour les utilisateurs abonnés/désabonnés.

  • Cookies liés au traitement des commandes

    Ce site propose des facilités de commerce électronique ou de paiement et certains cookies sont essentiels pour garantir que votre commande soit mémorisée entre les pages afin que nous puissions la traiter correctement.

  • Cookies liés aux formulaires

    Lorsque vous soumettez des données via un formulaire tel que ceux trouvés sur les pages de contact ou les formulaires de commentaires, des cookies peuvent être définis pour mémoriser vos informations d'utilisateur pour une correspondance future.

Cookies tiers

Dans certains cas particuliers, nous utilisons également des cookies fournis par des tiers de confiance. La section suivante détaille les cookies tiers que vous pourriez rencontrer via ce site.

  • Ce site utilise Google Analytics, l'une des solutions d'analyse les plus répandues et les plus fiables sur le Web, pour nous aider à comprendre comment vous utilisez le site et comment nous pouvons améliorer votre expérience. Ces cookies peuvent suivre des éléments tels que le temps que vous passez sur le site et les pages que vous visitez afin que nous puissions continuer à produire un contenu attrayant.

    Pour plus d'informations sur les cookies Google Analytics, consultez la page officielle de Google Analytics.

  • De temps en temps, nous testons de nouvelles fonctionnalités et apportons des modifications subtiles à la manière dont le site est livré. Lorsque nous testons encore de nouvelles fonctionnalités, ces cookies peuvent être utilisés pour garantir que vous bénéficiez d'une expérience cohérente lorsque vous êtes sur le site tout en garantissant que nous comprenons quelles optimisations nos utilisateurs apprécient le plus.

  • Comme nous vendons des produits, il est important pour nous de comprendre les statistiques sur le nombre de visiteurs de notre site qui effectuent réellement un achat et, en tant que telles, c'est le type de données que ces cookies suivront. Ceci est important pour vous car cela signifie que nous pouvons faire des prévisions commerciales précises qui nous permettent de surveiller nos coûts de publicité et de produits afin de garantir le meilleur prix possible.

  • Nous utilisons des publicités pour compenser les coûts de fonctionnement de ce site et financer son développement ultérieur. Les cookies de publicité comportementale utilisés par ce site sont conçus pour garantir que nous vous fournissons les publicités les plus pertinentes lorsque cela est possible en suivant de manière anonyme vos intérêts et en présentant des éléments similaires susceptibles de vous intéresser.

  • Nous utilisons également des boutons et/ou plugins de réseaux sociaux sur ce site qui vous permettent de vous connecter à votre réseau social de différentes manières. Pour que ceux-ci fonctionnent, les sites de médias sociaux suivants, notamment : Facebook et Pinterest installeront des cookies sur notre site qui pourront être utilisés pour améliorer votre profil sur leur site ou contribuer aux données qu'ils détiennent à diverses fins décrites dans leurs politiques de confidentialité respectives.

Plus d'information

J'espère que cela a clarifié les choses pour vous et comme cela a été mentionné précédemment, si vous n'êtes pas sûr d'avoir besoin ou non, il est généralement plus sûr de laisser les cookies activés au cas où ils interagiraient avec l'une des fonctionnalités que vous utilisez sur notre site.

Cependant, si vous recherchez toujours plus d'informations, vous pouvez nous contacter via l'une de nos méthodes de contact préférées :

Categories

Clothing

All clothing products must be processed through our portal within 28 days of receipt of your order.

All clothing items must be returned new, unused, with all Jasper Conran London garment tags and labels attached, including the anti-wear ribbon.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed.  

Please note that any clothing received with the anti-wear ribbon attached, must be returned with it intact for a full refund.

All dresses must be returned with matching belts for a full refund.Any dresses that have been altered, cannot be returned.

You can return your item through our returns portal, and there will be a return fee of £5.50

for UK customers.If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded. 

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us. 

Please click the returns link below to start this process:https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. 

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation. 

Free Exchanges

If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above.Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above. Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Leather Goods & Accessories

All leather goods & accessories must be processed through our portal within 28 days of receipt of your order.

All leather goods & accessories must be returned new, unused, with all Jasper Conran London garment tags, dust-bags, giftboxes and labels attached.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed. 

Please note that any accessories received with a dust-bag and gift box, must be returned with it intact for a full refund.

Any leather goods & accessories that have been altered, cannot be returned.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded.

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. 

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation. 

Free Exchanges

If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above. Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Bedding & Bath

Bedding & Bath products must be returned within 28 days of receipt of your order.

Items must be returned new, unused and in the original packaging with all Jasper Conran London tags and labels attached.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed. 

Please note that we are unable to refund Bedding & Bath products where the packaging seal is broken.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded.

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card.Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation. 

Fragrance

Fragrance must be returned within 28 days of receipt of your order.

Items must be returned new, unused and in the original packaging with all Jasper Conran London tags and labels attached.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed.

 Please note that we are unable to refund Fragrance where the packaging seal is broken.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded. For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card.Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.

Hats

All hats must be processed through our portal within 28 days of receipt of your order.

All hats must be returned new, unused, with all Jasper Conran London garment tags and labels attached, including the anti-wear ribbon.

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).

A confirmation email will be sent to the account holder once the refund is processed. 

 Please note that any hats received with the anti-wear ribbon attached, must be returned with it attached and intact for a full refund.

Any hats that have been altered, cannot be returned.

You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.

If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us.

Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.

If a refund is approved, any delivery charge paid at the time of purchase will be refunded. 

For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.

Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com

Faulty Items

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. 

Terms & Conditions

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.  Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.

 Free Exchanges

If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above.Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above.Please click the returns link below to start this process :https://jasperconranlondon.loopreturns.com