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Delivery Policy

 

We offer free standard delivery within the UK over £100. Standard delivery will take 3 - 4 working days to be delivered.

We offer Express delivery within 24 hours if you place your order before 1pm Monday to Thursday. If you place your order after 1pm on Friday your item(s) will be delivered on Tuesday.

You will receive a tracking number and notification of your delivery status through SMS & Email.

We always endeavour to deliver your order on time however, there may be factors outside of our control which may delay your order. 

If you have not received your order, please contact our customer services team on: customer.services@jasperconranlondon.com

We currently offer selected international shipping, with delivery charges and timings applicable at checkout.

Please note that Express delivery is not available for offshore addresses (Jersey, Guernsey, Isle of Man, Isle of Wight, Channel Islands, Highlands, Northern Ireland)

  

Returns Policy

 

If for some reason you are not completely satisfied with your purchase, you may return your goods and get a refund. 

All items must be returned within 28 days of receipt of your order with the completed Returns Form enclosed, and must be returned new, unused and in the original packaging with all Jasper Conran London garment tags and labels attached. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.  

 

Returns Process 

Re-pack the product, ensuring that there is adequate protection in transit. This ensures your goods arrive undamaged. 

Complete and enclose the ‘Reasons for Return’ form inside the box.  

Re-use the delivery box, removing any previous labelling (cross out visible detail). Mark your own address (“From”) on the back of the delivery box including your postcode. Remove the secondary tear strip to seal the box. 

Print out the below label showing the returns address and affix it to the outside of your package. 

 

 The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded. 

If a refund is approved, any delivery charge paid at the time of purchase will be refunded. 

   

Faulty Items 

If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. 

 

 

Terms & Conditions 

 

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. 

If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, usually we will refund you to an e-gift card. 

Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. 

We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. 

 

Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation. 

  

 

 

Reason for Return Form 

 

Style Ref. 

Style Description 

Quantity 

Refund Reason Code 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Comments:   ___________________________________________________________________________ 

 

 

Reason Codes: 

 

  1. Does not fit (too large/small)
  2. Incorrect item received
  3. Exchange required 
  4. Wrong product ordered
  5. Arrived Late
  6. Does not match description
  7. Faulty or Damaged (leave comment) 

 

 

Payment Policy

We accept the following methods of payment:

 

Payment method
 

All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%).