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Delivery Policy

CHANNEL

SERVICE

£ PRICE

DELIVERY TIME

UK (exc. NI)

DPD standard

£4.95

Next day if ordered by 1pm

Mon - Thurs

Northern Ireland

DPD 2-day service

£22.00

2 days if ordered by 1pm

UK (exc. NI)

DPD Special
(order by 1pm the previous day)

£25.00

By 10.30am
Mon - Fri

UK (exc. NI)

DPD Special
(order by 1pm the previous day)

£18.00

By 12.00pm
Mon - Fri

UK (exc. NI)

DPD Special
(order by 1pm the previous day)

£35.00

Saturday by 10.30am

UK (exc. NI)

DPD Special
(order by 1pm the previous day)

£35.00

Saturday by 12.00pm

UK (exc. NI)

DPD Special
(order by 1pm the previous day)

£28.00

Saturday – no specified time

UK (exc. NI)

DPD Special
(order by 1pm the previous day)

£35.00

Sunday by 12.00pm

UK (exc. NI)

DPD Special
(order by 1pm the previous day)

£28.00

Sunday – no specified time

 

  • Worldwide Shipping - For all international shipping, please visit our retail partner Atterley.
  • The prices displayed above include the statutory Value Added Tax for UK shipping.
  • Please note any UK orders placed after 1pm will miss the deadline for next day – including DPD specials.

Returns Policy

 

If for some reason you are not completely satisfied with your purchase, you may return your goods and get a refund. 

All items must be returned within 28 days of receipt of your order with the completed Returns Form enclosed, and must be returned new, unused and in the original packaging with all Jasper Conran London garment tags and labels attached. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.  

 

Returns Process 

Re-pack the product, ensuring that there is adequate protection in transit. This ensures your goods arrive undamaged. 

Complete and enclose the ‘Reasons for Return’ form inside the box.  

Re-use the delivery box, removing any previous labelling (cross out visible detail). Mark your own address (“From”) on the back of the delivery box including your postcode. Remove the secondary tear strip to seal the box. 

Print out the below label showing the returns address and affix it to the outside of your package. 

 

 The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods. 

The cost of returning the item to us will not be refunded. 

If a refund is approved, any delivery charge paid at the time of purchase will be refunded. 

   

Faulty Items 

All faulty items must be returned within 28 days of receipt of your order with the completed Returns Form enclosed, and must be returned new, unused and in the original packaging with all Jasper Conran London garment tags and labels attached. Once your return has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. 

 

 

Terms & Conditions 

 

Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. 

If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, usually we will refund you to an e-gift card. 

Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. 

We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. 

 

Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation. 

  

 

 

Reason for Return Form 

 

Style Ref. 

Style Description 

Quantity 

Refund Reason Code 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Comments:   ___________________________________________________________________________ 

 

 

Reason Codes: 

 

  1. Does not fit (too large/small)
  2. Incorrect item received
  3. Exchange required 
  4. Wrong product ordered
  5. Arrived Late
  6. Does not match description
  7. Faulty or Damaged (leave comment) 

 

 

Payment Policy

We accept the following methods of payment:

 

Payment method
 

All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%).