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Delivery Policy

CHANNEL

SERVICE

£ PRICE

DELIVERY TIME

UK (exc. NI)

DPD standard

£4.95

Next day if ordered by 1pm

Northern Ireland

DPD 2-day service

£22.00

2 days if ordered by 1pm

UK (exc. NI)

DPD Special

£25.00

By 10.30am

Mon - Fri

UK (exc. NI)

DPD Special

£18.00

By 12.00pm

Mon - Fri

UK (exc. NI)

DPD Special

£35.00

Saturday by 10.30am

UK (exc. NI)

DPD Special

£35.00

Saturday by 12.00pm

UK (exc. NI)

DPD Special

£28.00

Saturday – no specified time

UK (exc. NI)

DPD Special

£35.00

Sunday by 12.00pm

UK (exc. NI)

DPD Special

£28.00

Sunday – no specified time

  • The prices displayed above include the statutory Value Added Tax for UK shipping.
  • We regret that we are currently unable to ship orders automatically outside of the UK. If you require any further assistance on this matter, please contact us at services@jasperconran.com

Returns Policy

If for some reason you are not completely satisfied with your purchase, you may return your goods and get a refund.

All items must be returned within 28 days of receipt of your order with the completed Returns Form enclosed, and must be returned new, unused and in the original packaging with all Jasper Conran London garment tags and labels attached. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. You will receive a full refund within 28 days from the shipping date, or an eGift Card after 28 days from the shipping date.

 

Returns Process

Re-pack the product, ensuring that there is adequate protection in transit. This ensures your goods arrive undamaged for a full refund.

Complete and enclose the ‘Reasons for Return’ form inside the box.

Re-use the delivery box, removing any previous labeling (cross out visible detail). Mark your own address (“From”) on the back of the delivery box including your postcode. Remove the secondary tear strip to seal the box.

Print out the below label showing the returns address and affix it to the outside of your package.

The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

If you receive a refund, the cost of standard delivery will be included in your refund.

 

Faulty Items

All faulty items must be returned within 28 days of receipt of your order with the completed Returns Form enclosed, and must be returned new, unused and in the original packaging with all Jasper Conran London garment tags and labels attached. Once your return has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. You will receive a refund including delivery costs back onto your original form of payment within 28 days from the shipping date.

 

Terms & Conditions 

Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash.

Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New or unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product.

If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, usually we will refund you to an e-gift card.

We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.

 

Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.

 

Payment Policy

We accept the following methods of payment:

 

All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%).