Furniture Return Policy

If You Change Your Mind and Wish to Return After Delivery

You must take reasonable care of the goods whilst they are in your possession. You may inspect the goods but must not use them. Please return goods to us in their original packaging and ensure that all parts and fittings are included. If the item has been assembled then it cannot be returned, unless faulty.
If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them. We recommend a recorded or secure delivery method is used when returning goods to us. If goods are lost or damaged in transit, we may charge you the value for loss or damage, or deduct this amount from your refund.
Charges for collection are shown in the table below.
If you wish to return or cancel an order, arrange a collection, or have any further queries about the returns and cancellation process, please contact us at customer services: customer.services@jasperconranlondon.com

*All timings start on the day after delivery.

Day 1 to 14
If you wish to return your order, you must notify us within 14 days.


After Day 15
We will be unable to accept a return until we have carried out a full independent inspection of the goods in your home
If we have deemed the item(s) as fit for resale, we will collect the goods and charge you a return fee to cover the cost of the inspection(s), collection(s) and re-stocking of the sofas or furniture. The sofa or furniture will then be refunded after an additional check at our warehouse